Kbo can help you generate graphs and reports in Signals. Here's how:
Ask a question
If you ask KBo for a data point, it will suggest the option to Visualize this data over time.
If you click Visualize this data over time, you’ll be prompted to add the graph to an existing dashboard or create a new dashboard in Signals.
Select your dashboard
You also have the option to make this dashboard visible to only you or to your organization.
Note: If a dashboard has filters already pinned, you will not have the option to add the visualization to that dashboard.
See the report come to life!
After clicking Add, you’ll see the Conversations Over Time graph at the top of that dashboard, with the relevant filters applied.
✨ Here are some examples of questions you can ask that may result in KBo giving you the option to create a graph:
“How many conversations had Eddies last quarter?”
“How many inbound conversations had Eddies last month?”
“How many Adverse Events last week?”
“How many calls had a negative starting sentiment, positive ending sentiment, and had an eddy in January?”
“How many calls did X agent have in Q4 2024?”