Authenticx is committed to delivering AI-powered insights that are both scalable and trustworthy. As a part of that commitment, we’ve always embedded human expertise into our processes through what’s commonly known as “Human in the Loop”, or HITL.
Understanding Human in the Loop
HITL is a methodology where human judgement is strategically interwoven with AI systems. Rather than relying solely on automation, HITL introduces checkpoints for humans to review, validate, and enhance AI-generated outputs.
This includes:
Training AI Models: Humans label data, correct errors, and refine machine learning algorithms.
Real-Time Decision Making: Automated systems propose actions, but humans validate or adjust them.
Continuous Learning: Human feedback is used to enhance model accuracy over time.
In short, HITL ensures that AI is ethical, accurate, and aligned with your business goals.
How HITL Works at Authenticx
At Authenticx, HITL is not a singular step. Rather, it’s a layered strategy embedded throughout our AI development and monitoring. This includes:
Verification of model accuracy and performance for reliability
Consistent monitoring for acceptable levels of drift for risk mitigation
Fine tuning + creation of new labels that power existing and new AI models
Targeted Listening as a part of Insights Sessions and context rich result validation
These practices ensure our AI is not only high performing, but grounded in real world context and ready to support complex healthcare environments.
💡 What about Evaluations?
In the past, human Evaluations were the main way we validated AI: manually scoring and tagging a subset of calls. But as our platform has matured, we’ve built powerful, healthcare-specific models and real-time tools that can analyze every conversation, not just a sample.
We’ve now expanded and evolved our HITL practices to focus on more strategic and scalable techniques. Rather than relying on call evaluations, our team now uses Targeted Listening to explore specific questions and deliver deeper context when needed. If you have a specific question or topic that you’d like to explore through Targeted Listening, let your Authenticx CSM know!
What This Means for You
Our HITL framework is designed to deliver actionable insights at scale, without requiring operational lift from your team. This approach provides:
Increased confidence in AI outputs, backed by expert review and transparent monitoring
Immediate access to insights drawn from 100% of your conversational data
Accelerated innovation, with new and evolving models purpose-built for healthcare
Optional human-led listening services, available on request for strategic exploration
Responsible oversight, with humans guiding every stage of the AI lifecycle