Agent Resources
4 articles
- Agent DashboardAgents can use these articles to learn about the reports available on their dashboards.
- Review an EvaluationAgents can use this article to learn how to review and acknowledge an Evaluation.
- Dispute a Quality ScoreAgents can use this article to learn how to dispute a Quality score in an Evaluation.
- Review Coaching NotesAgents can use this article to learn where to access and review Coaching Notes from their manager.