You can now filter to see all conversations where a Safety Event was identified! Simply use our multi-select Safety Event filter in either Conversation Explorer or Signals, and select both “Acknowledged” and “Not Acknowledged” to do so.

In addition to adding reports, montages, and custom text to dashboards, you can now add Insights Cards as well! Previously, we showed all three Insights Cards on every custom dashboard by default. Now, you can decide whether or not to add them.

Expect more Insights Cards to choose from in the future!

We've released a new model available to pharmaceutical organizations: Patient Journey Stage.

Understanding where patients are in their treatment journey (General Inquiry, Before Treatment, On Treatment, After Treatment) is critical for identifying process inefficiencies and systemic issues. We have long been identifying journey stage in human evaluated conversations, but we now have this information labeled and reportable at scale.

With this model, you can filter in both Conversations and Signals by journey stage, allowing you to identify patients experiencing barriers to care or tracking progress through treatment over time.

Our first new Signals report shows total count of conversations by journey stage. You can find it in the Add Reports modal (where you go to add a report to a new dashboard or existing custom dashboard).

Our second new Signals report allows you to see how your conversations are bucketed by stage of patient journey. Then, look at the Eddy Identified bar to see how often Eddies are present in conversations within each journey stage.

This is a great opportunity to layer patient journey and friction insights into your customers’ stories and custom dashboards!