September 25, 2026
Average Score by Skill Signals Report
See exactly where your team is excelling or struggling within your Quality rubric — not just an overall score. The new "Average Score by Skill" report breaks out average performance by individual skill/question, so you can pinpoint specific coaching opportunities.
How it works:
Find it in Signals Trends Highlights (just below "Quality Score Over Time") or add it to any dashboard via Add Cards
Vertical bar chart shows average score (%) for each skill in your Quality module, based on your selected time period and filters
Hover over any bar to see the full question text
If you have more than one active Quality module, use the dropdown to switch between them
When added to a custom dashboard, use chart -level filtering or grouping to make this report extra powerful. For example, group by agent to see each agent’s average score for each skill.
September 18, 2026
Model Results Feedback
Users can have a direct impact on the solution by providing feedback on Model Results from Conversation Details or the Evaluation. This allows users to share feedback on model reasoning and makes it easier for our team to evaluate model performance, leading to potential rubric and prompt improvements.
To use this feature, access an individual conversation or evaluation, view the Model Results reasoning, and agree/disagree, along with your specific feedback.
September 3, 2026
Show/Hide Data Grids in Signals
Users can now slim down their view in Signals by hiding the data grid beneath any report when they only need to see the chart.