What is KBo Flow?
KBo Flow is your proactive, always-on research assistant in Authenticx. Instead of you having to log in and ask a question, KBo Flow automatically reviews any context you provide, analyzes your conversation data on its own, looks for patterns worth knowing about, and sends you research findings by email.
Think of it as a research partner that’s always working in the background on your behalf.
How it works
It starts with your context. KBo Flow looks at context you’ve added about your goals, priorities, and program to decide what’s worth researching for you specifically — not generic trends, but things relevant to what you care about right now.
It generates its own research questions. Based on that context and what’s actually happening in your conversation data, KBo Flow identifies questions worth investigating.
It investigates. It looks at the relevant conversations, checks the data, and analyzes conversation summaries and model reasoning to identify not just what’s happening, but why.
It reports back. You’ll receive an email with the guiding research question KBo Flow generated, up to three findings related to that question, the key numbers behind it, and full visibility into KBo Flow’s research process, so you can trust the results.
What you’ll receive
Each KBo Flow email includes:
Section | What it tells you |
The question | At the top of the email, you’ll see the research question KBo focused on |
Headline summary | A 1-2 sentence summary gives an overview of the key takeaways from KBo’s research |
Scope | KBo makes it clear what set of conversations it focused on for the analysis |
Key findings | Up to 3 key findings that shed light on the research question. Each finding includes a summary, why it matters, take action, and how I got here |
Link to explore in the platform | Move seamlessly from the email to the Authenticx platform to chat with KBo about the analysis, ask follow-up questions, and view representative conversations |
How to get started
Open KBo in full screen mode in the platform and click “Settings” in the bottom lefthand corner.
Add your user context and select a weekly or monthly subscription cadence.
Note: you can also work directly with your CSM at Authenticx to have them set up organization-wide context. Your CSM will help keep context up-to-date, and can get a subscription to KBo Flow set up for you, if you prefer not to do so yourself.
Frequently asked questions
What’s the purpose of adding context?
Context helps ensure KBo Flow is focusing on what matters most to you and your team when it conducts research. It also allows KBo Flow to tailor it’s language to your specific business, and ensures the emails you receive are actionable and tailored.
Do I need to do anything to get started?
Just add in context (not required, but helps ensure excellent results) and turn on your subscription in KBo Settings. Once KBo Flow is set up, findings arrive automatically in your inbox.
Can I tell KBo Flow what to focus on (or avoid)?
Yes! Your Authenticx contact can help capture your priorities, goals, and any topics you’d rather KBo Flow not focus on, so its research stays relevant to you. Or, you can add it yourself in your personal user context.
How often will I get emails?
You can opt to receive emails weekly or monthly. Weekly emails go out on the first business day of the week (typically Mondays, unless there’s a holiday). Monthly emails go out on the first business day of the month.
Where do I share feedback?
Raise any feedback with your Authenticx point of contact on your next sync. Feedback directly shapes what KBo Flow researches and how it’s presented going forward.
Can I act on these findings right away?
Findings are meant to inform your team’s decisions, not replace your judgment. We’ll flag clearly when a finding is based on a small sample so you know how much weight to put on it.